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Terms & Conditions

Last updated: 14 October 2026

1. About us

This website is run by BIM-GOLD Hair & Beauty Salon, trading as BIM-GOLD Hair & Beauty Salon, 3 Market Walk, Huddersfield. You can contact us at bimgoldsalon@gmail.com or +44 7353 244480. By using this website, creating an account, placing an order or booking an appointment, you agree to these terms.

2. Your account

You are responsible for keeping your password secure and for activity on your account. Please give accurate details and let us know if they change. We may suspend accounts that are used fraudulently or abusively.

3. Shop orders

  • Prices are in pounds sterling. The price shown at checkout, after any discount, is the price you pay.
  • Products are subject to availability. If an item is out of stock after you order, we will tell you and refund you for it.
  • Your order is accepted when we confirm it by email or dispatch your goods. We may decline an order, for example if there is a pricing error.
  • Payments are processed securely by our payment provider. We do not see or store your card details.

4. Delivery

Delivery options and costs are shown at checkout, and you can choose local pickup where offered. Delivery times are estimates. If your order is delayed or arrives damaged, please contact us as soon as possible.

5. Cancellations and returns

  • If you buy goods online, you can usually cancel and return them within 14 days of receiving them. Contact us first, and return items unused and in their original packaging.
  • For hygiene reasons we cannot accept returns of opened hair products, or items that have been used, unless they are faulty.
  • If goods are faulty or not as described, you have legal rights under the Consumer Rights Act 2015, and we will repair, replace or refund them.
  • Refunds are made to the original payment method, usually within 14 days of us receiving the goods back.

6. Appointments

  • A deposit is required to secure your appointment. The balance is paid at the salon when your service is complete.
  • To cancel or reschedule, please give us at least 24 hours' notice. Deposits are non-refundable.
  • Please arrive on time. If you are late, we may need to shorten or rearrange your appointment so we do not affect other clients.
  • We may need to rearrange an appointment, for example due to illness. If we do, we will offer you another time or a refund of your deposit.

7. Salon policy

The salon policy below is also shown when you book, and forms part of these terms.

1. Appointments

  • Please arrive on time for your appointment.
  • Please inform us as soon as possible if you need to reschedule.

2. Children & Extra Guests

  • Please come alone unless the accompanying person also has an appointment.
  • Children’s hair appointments are available for ages 5–10 years.
  • Please do not bring children who do not have an appointment.

3. Hair Preparation

  • Please come with your hair properly detangled and ready for your chosen service.
  • Any additional preparation required may attract an extra charge.

4. Extensions

  • Hair extensions are not included in our service prices.
  • Extensions are available to purchase at the salon.

5. Deposits & Payments

  • A deposit will be required to secure your appointment.
  • Deposits are non-refundable.
  • Full payment is required upon completion of your service.

6. Changes & Cancellations

  • Please give us adequate notice if you need to cancel or reschedule.
  • Repeated cancellations or no-shows may require full payment before future bookings.

7. Photography & Social Media

  • We may take photos or short videos of hairstyles/services for our social media and marketing purposes.
  • If you do not wish to be photographed or featured on our social media, please let us know before or during your appointment.
  • We will respect your preference.

8. Our responsibility

We take reasonable care to provide our products and services, but nothing in these terms limits any rights you have by law, including for death or personal injury caused by our negligence. Subject to that, we are not liable for losses that were not reasonably foreseeable.

9. Your information

How we use your personal information is explained in our Privacy Policy.

10. Changes and law

We may update these terms from time to time. The version on this page applies when you place an order or make a booking. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

11. Contact

Questions about these terms? Contact bimgoldsalon@gmail.com or visit us at 3 Market Walk, Huddersfield.